CraftCX

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Support intelligence and observability for AI-handled conversations

launched today•5.0(1)
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About CraftCX

CraftCX is the observability and intelligence layer designed for AI-powered customer support operations. It automatically evaluates support quality, detects recurring customer issues, and links source conversations directly to actionable insights so teams can improve both their AI agents and products. Features include the AI Experience Impact Score (AXIS) to measure interaction accuracy, effort, and handoff smoothness across helpdesk tools.

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Freemium (Free tier + Paid plans)

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The SaaSearch Team
The SaaSearch TeamTeamtoday

It's awesome how CraftCX helps teams automatically evaluate AI support quality and detect recurring customer issues, connecting those insights directly to improve both agents and products.

Visit craftcx.com

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